EDITED 4/29 at 3:20PM
For the safety of our employees and guests, the Charleston Music Hall & box office will be closed until further notice. Please keep checking back here for updates as to when we re-open.
Further updates on rescheduled dates and cancellations are forthcoming. Patrons who purchased tickets during this time frame will be notified by email with additional information. Updates can also be found on our social media channels.
We appreciate your understanding and patience as we do our part to keep Charleston healthy, and we look forward to seeing you at the Music Hall again very soon.
When a show gets rescheduled will the tickets I already purchased still be valid?
Yes! All previously purchased tickets will be valid at the new date. If you have will call tickets, those can be picked up the night of the show at our box office. Physical tickets will scan on the new date.
What if I cannot make the rescheduled date?
If your show has an established reschedule date, and you are unable to make it, you will receive the option to refund the tickets (including fees). Ticketmaster will begin sending notification emails to ticket holders with additional information beginning May 1. You will have 30 days to take advantage of your options.
I want to request a refund, but I purchased my tickets at the box office.
Physical tickets purchased at the box office will be available for a refund for 30 days following the reopen of our box office. While a reopen date has not yet been established, please check back in on our website for updates.
What if I purchased resale tickets on Ticketmaster.com or from a third-party website?
For resale tickets sold on Ticketmaster, Ticketmaster will refund the original ticket purchaser’s account. If you purchased a ticket through another resale platform, you will need to seek a refund from such platform.
What if my show is postponed and does not have a rescheduled date yet?
We are working diligently with the artist team to reschedule the show. Once the rescheduled date has been announced, you will receive an email from Ticketmaster informing you of the refund and credit options are available. If a new date is not announced within 60 days of postponement, we will open the refund window, in which you will receive an email with additional details.
My show was cancelled, will I receive a refund?
Yes, if you purchased tickets online, you will be contacted directly via Ticketmaster with specific refund options for our shows. You will have 30 days to take advantage of your options. Physical tickets purchased at the box office will be available for a refund once the box office reopens. While a reopen date has not yet been established, please check our website and social media pages for updates.
If I request a full refund, when will I receive my money?
You should expect to receive your refund as soon as 30 days.
I bought a ticket from someone else / off a third-party website and now the show is cancelled. Can I get a refund?
If you purchased or transferred your tickets from a 3rd party website or individual, they will be the ones that will receive the refund if a show is canceled and refunds are automatically issued. Please reach out to the website or individual you purchased or transferred your ticket from for more information.
ADA / Handicap Seating
We have six ADA seating locations. These tickets are available only for purchase through our Box Office. You can reach us by phone at 843-853-2252 or you can also visit us at 37 John Street at any time during our box office hours. The Box Office is open every Monday through Friday from 10AM to 3PM.
The bars accept cash AND/OR credit cards. The merchandise counter typically accepts CASH only. The ATM is located in the downstairs lobby next to the bar. The Box Office accepts Visa, MasterCard, American Express and Discover at all times. Cash is only accepted on the day of the show.
The Box Office is open every Monday through Friday from 10AM to 3PM. For shows, the Box Office opens an hour before the show starts.
You can reach the Box Office via email at firstname.lastname@example.org or by phone at 843-853-2252. You can also visit us at 37 John Street at any time during our box office hours.
Door times and show start times are listed on each printed ticket as well as on our website. Our doors typically open one hour prior to an event. Check the event page on our website or call us to confirm the doors time for that specific event.
We send out weekly email updates that include information on just-announced shows, yet-to-be-advertised shows and exclusive pre-sales. If you wish to be included in these emails, please visit our Mailing List page to sign up.
Food and Beverage
We offer an assortment of snacks and candy at each bar. We have two bars inside the venue: one on the first floor and one upstairs. Each bar typically offers wine, bottled beer, and draft beer, as well as soda and bottled water. Food and beverages purchased at our bar are allowed inside the theater, and we encourage you to take them to your seat.
Peruse conveniently located restaurants here
We are located at 37 John Street in between King and Meeting, across the street from the visitor’s center. Click here to view map. Unless otherwise posted, our venue is all ages, all the time. An ID is required if you plan on imbibing in alcoholic beverages. We will X under agers / those without IDs at the door. There is no dress code and we do not have a coat check.
The Charleston Music Hall was originally built in 1850 as a passenger train station and has since been through several renovations. The Music Hall opened as a theatre in 1995. You can read more about our history here.
We recommend The Hampton Inn, which is located right next door at 345 Meeting St., Charleston, SC and can be reached at (843) 723-4000. We also recommend any of these restaurants which are located right next door: Coast, Rue de Jean, Vincent Chicco’s, Victor Social Club, and Michael’s on the Alley.
Lost and Found
We do have a lost and found. Found items will be placed behind the Box Office. The Music Hall assumes no responsibility for lost items.
If you have lost your ticket prior to the performance, give us a call at 843-853-2252 and we will be more than happy to reprint your ticket and have it waiting for you at will call the day of the event.
Camden Garage is located next door and offers $5 event parking. $5 event parking begins 1 hour before doors. You MUST grab a blue event ticket from the garage upon entry in order to do $5 event parking. The garage is not affiliated with the Music Hall. The garage is run by the City of Charleston and ABM Parking. If that garage is full, there is parking available at the Visitor’s Center Garage. There is also valet parking in front of Joe’s Pasta. This valet parking is also NOT associated with the Music Hall. For More Information on Parking CLICK HERE.
Photo/video/audio recording of any kind is not allowed. No cameras’ or recording devices (phones excluded) will be allowed inside the theater. Failure to comply could result in the forfeiture of your seats. No refunds will be offered for anyone caught not adhering to this policy. This is a venue policy and is subject to change based on the performing artists’ requests.
Prohibited items include weapons of any kind, outside food and beverage, drugs, laser pens, masks, laptops, musical instruments, video cameras, monopods, tripods, audio recording devices (unless special permission is granted and/or “taper” tickets are offered to the ticket buyer) and cameras with telephoto or zoom lenses.
All sales are final. No refunds or exchanges are permitted unless a show is cancelled.
Schedule of Events
Always finding out about shows after they sell out? Tired of walking up to our door to a SOLD OUT sign? Get in the know! Follow @CHSmusichall on Twitter and Instagram and “like” us on Facebook. We try our best to keep patrons up to speed with low-ticket warnings, on-sale announcements, and changes to our shows. Another great idea is signing up for our email newsletter so that we can send you updates periodically. Most new shows are announced and/or updated on our website every Tuesday morning as well as through our email newsletter. You can find our list of events with descriptions here.
We are a seated venue, but we DO encourage dancing for appropriate performances. Our seating chart is located here. If you do not like people standing up in front of you, we recommend that you purchase seats in the balcony. We must keep the center aisle downstairs clear at all time, but you are allowed to dance in the outside aisles downstairs. People in the front of the balcony must remain seated at all times for safety. You may dance in the outside aisles upstairs away from the balcony handrail.
The Music Hall has security for every event and will address and enforce any and all safety issues accordingly.
The city of Charleston imposes an indoor smoking ban. However, we will allow re-entry should you want to step outside to smoke; an usher will stamp your hand and we will let you in and out of the venue.
While we are a seated venue, we do allow guests to stand during performances. However, to ensure safety, there is no standing allowed in the front row of the balcony (Row 1 of Sections J, I, H, G, & F) or in the middle aisle in between Sections A and B. We suggest that fans who do not want to stand buy tickets in the balcony.
Advance tickets can be purchased through TicketMaster.com, by calling us at (843) 853-2252, or in person from the Box Office; our hours are 10am – 3 pm Monday through Friday. We only accept credit cards for advance tickets sales. Cash is accepted at the box office ONLY on the day of the show. Please keep your ticket stubs upon entering the venue the night of a performance, as you will need to show your ticket stub to the ushers who will assist you to your seat.
What is TicketMaster Platinum?
Platinum Tickets are tickets that are dynamically priced up and down based on demand. Platinum Tickets are not part of VIP packages – they are tickets only. Click Here to learn more about Platinum Tickets.
If you would like a tour of our beautiful historic building, you can call us at 843-853-2252 to set up a tour of the venue or just stop by the Music Hall at 37 John Street.